1. Description
Task of the flow:
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. The flow of a simple IVR menu
For ease of use, download the finished json file, which is attached below, and import it. More information on importing a json file can be found here.
1.1.1. Flow description
Component | Block of component | Component parameters | Description |
---|---|---|---|
Start | Start component | ||
Answer | Connecting a subscriber to the system | ||
Playback | Play a sound file at the start of a conversation. This requires:
| ||
Switch | For branching into multiple options. This requires:
| ||
(branch 1) | Branch 1 is executed when the subscriber has pressed 1. To connect with the number specified in the "Extension" field - 105. | ||
(branch 1) | Ending the call | ||
(branch 2) | Branch 2 is executed when the subscriber has pressed 2. To redirect the subscriber to the "Магазин" queue | ||
(branch 2) | Ending the call | ||
(branch 3) | Branch 3 is executed when the subscriber has pressed 3. To redirect the subscriber to the "Маркетинг" queue | ||
(branch 3) | Ending the call | ||
(branch 4) | Branch 4 is executed when the subscriber has not made a choice within the time specified in the previous "Playback" component ("Timeout" field). Play a file, for example, a file with the resulting selection. This requires:
| ||
(branch 4) | For an optional transition to the "Playback" component | ||
(branch 4) | Ending the call |
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