1. Description
It is designed to create Teams. The Team is used to customize the work of Agents by task types.
It consists of the following elements:
- Creation tool (Fig.1(1));
- Search field (Fig.1(2));
- Refresh button (Fig.1(3));
- Registry (Fig.1(4));
- Pagination (Fig.1(5)).
Fig. 1. Teams page
1.1. Creation tool
Use the Add button (Fig.1(1)) to create a new object. Access the General tab opens after clicking. You can open tabs for existing Team through the entries editing tool (see paragraph 1.4.4).
Tabs:
1.2. Search field
The search is performed on the Name column.
It consists of an input field and a close button (
) displayed when the cursor is placed in the input field. To search by part of a word or a number, use the * symbol. You can also use the * character to replace any number of characters.
1.3. Refresh button
Updating the register table is performed by clicking on the refresh button - 
1.4. Registry
The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:
- Checkbox;
- Name;
- Strategy;
- Editing tool;
- Removal tool.
1.4.1. Checkbox
Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool. When you click on it, a modal confirmation window appears. It contains the Yes, No, and close ( All records on the page will be selected if you select the checkbox in the header.
) buttons. Clicking the Yes button deletes the entries. Clicking the No button closes the modal window, and the entries are not deleted.
Fig. 2. Confirm deletion modal window
1.4.2. Name
The name of the Team is displayed here. Clicking the team's name opens that team's General tab.
1.4.3. Strategy
This displays the call distribution strategy for the Agent for this team—more information about strategies here.
1.4.4. Editing tool
The General tab opens after clicking on this button. You can change the object's data and go to other tabs for editing.
1.4.5. Removal tool
It is used to remove an object with confirmation through a modal window. A modal confirmation window appears after clicking the button. Clicking the Yes button - deletes the object and the entry. Clicking the No button closes the modal window, and the object is not deleted.
Fig. 3. Confirm deletion modal window
1.5. Pagination
It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.
Add Comment