1. Description

It is designed to set up a web chat.

Consists of fields (Fig.1):

1. Name;
2. Allow Origin;
3. URI;
4. Read Timeout (sec);
5. Flow;
6. Write Timeout (sec);
7. Handshake Timeout (sec);
8. Max media size (Mb).

Fig. 1. Web chat tab

1.1. Name

Here you enter the name that will be displayed in the registry of the Char Gateways page.

1.2. Allow Origin

You can enter the site's address where the chat can be hosted in this field. You can use it on any site if you enter * in the field.

1.3. URI

The unique URI of the account. Generated automatically and used inside the Webitel system.

1.4. Read Timeout (sec)

The timeout is applied when the connection is established—entered in seconds. The link is terminated if no data is received from the server during this timeout. It affects that the chat is preserved when the page is refreshed.

1.5. Flow

Here you choose which Flow will be processed when the Char Gateway is used.

When you click on the  Flow field, a drop-down list opens from which the flow is selected. If the required flow is not in the drop-down list, use the Flow field as a search field.

How to create a new flow can be found here.

1.6. Write Timeout (sec)

Applicable from the moment the connection is established. The contact is terminated if no data arrives at the server during this timeout. It is entered in seconds.

1.7. Handshake Timeout (sec)

Enter the number of seconds to establish a secure connection. If there is no connection within the entered time, the chat will not work. It is entered in seconds. Recommended value 10 sec.

1.8. Max media size (Mb)

Here enter the maximum file size that can be transferred. Enter in megabytes.

2. Opportunities

2.1. Change to web chat settings

2.2. Change a Flow