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Here you enter information about the Team.
Consists of fields (Fig.1):
Fig. 1. General tab
Required field. Here enters the name of the Team.
Required field. The field for selecting a strategy for distributing a call to an Agent. It is possible to choose one strategy.
There are such strategies:
Admin - team leader. Any Supervisor can be an Admin. It is possible to assign multiple Admin.
Here enters the description of the Team.
Goal
Change the Name/ Description
Steps
Result
Change the Strategy / Admin
Add Comment
Add Comment