Here enter the maximum number of unanswered calls that the Agent can have. If the entered number is exceeded, an Agent is automatically displayed in the break_out status. This parameter is counted by distributed calls that the Agent missed, regardless of whether the client dropped it or the call was distributed to another Agent.
Here you enter the interval in seconds during which the Agent will not receive new calls if the Agent missed the call. The time is counted from the missed call to the start of a new call.
Here enter the maximum number of seconds a Subscriber can wait to connect to an Agent. The call will be distributed to the following free Agent if the Subscriber is not connected to this Agent during this time.
If only one free Agent misses this call, the call will be distributed to this Agent again after the time entered in the Delay time after missed activity field.
Here you enter how long the subscriber's chat is distributed to one Agent. If the time is up and the Agent does not accept, the Subscriber is redirected to another Agent.
If you enter 0 - an attempt to connect with the first Agent will occur until the Subscriber leaves the chat.
Here you enter the interval between calls in seconds, after which the next Subscriber will be connected to the Agent.
The time is counted from the end of the call or the end of call processing (if configured) to the beginning of the connection with the next Subscriber.
If you enter 0 in this field, the pause between calls will be infinite; the next call will not be made.
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