1. Description
Task of the flow:
1.1. Redirect to number
An example flow can be seen in Figure 1.
Fig. 1. The flow of a simple IVR menu
For convenience, you can download the completed json file,, which is attached below, and import it.
1.1.1. Flow description
Component | Block of component | Component parameters | Description |
---|---|---|---|
Start | Start component | ||
Answer | Connect subscriber to the system | ||
Playback | Play audio file at the start of a conversation. This requires:
| ||
Switch | Branch to multiple options. This requires:
| ||
Bridge (branch 1) | Branch 1 is executed when the subscriber has pressed 1. Connect to the number specified in the "Extension" field - 105. | ||
Hangup (branch 1) | End the call | ||
Join Queue (branch 2) | Branch 2 is executed when the subscriber has pressed 2. Redirect the subscriber to the "Telemarketing" queue | ||
Hangup (branch 2) | End the call | ||
Join Queue (branch 3) | Branch 3 is executed when the subscriber has pressed 3. Redirect the subscriber to the "Offline queue" queue | ||
Hangup (branch 3) | End the call | ||
Playback (branch 4) | Branch 4 is executed when the subscriber has not made a choice within the time specified in the previous "Playback" component ("Timeout" field). Play a file, for example, "make your choice". This requires:
| ||
Go to (branch 4) | Optional transition to the "Playback" component | ||
"Hangup (branch 4) | End the call |
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