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Version 9
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New functionality:
- π Support of external authentification services via OpenID Connect protocol;
- π Ability to process simultaneously text and voice channels by agents;
- [Workspace] Added displaying for an agent the value of the "Description" field of the subscriber in dialers;
- [History] Added an option to search by variables in the call history ;
- [Admin] Added a possibility to add numbers temporarily to the lists;
- [Admin] Added an ability to configure dialing intensity in the predictive dialer;
- [Admin] In dialers, added the possibility to set for a subscriber additional dialing of a number using DTMF;
- [Admin] In the Leaving event, added a new bridged_at (timestamp) variable - connection time with the agent;
- [Admin] Implemented functionality of group management of contact center agents' skills;
- [Admin] Added support of Google Speech to voice profiles;
- [Flow] New application while;
- [Flow] New chatHistory application that allows sending conversation history to Email;
- [Flow] New cache application enabling work with RAM or with a Redis server;
- [Grafana] New dashboards for Audit app;
- New HTTP REST API for adding variables to ended calls;
- New HTTP REST API for working with chat history;
Improvements:
- [Workspace] Fixed a bug with user authorization;
- [History] Fixed search by the 'Reason for call ending' field;
- [Supervisor] Fixed incorrect column filtration in the registry;Β
- [Flow] Fixed bugs with Drag&Drop;
- [Flow] In the classifier app, added the possibility to search by entire phrase;
- [Flow] In the httpRequest app, added the ability to cache answers;
- [Flow] In the userInfo app, added an option to receive the user's Email;
- [Audit] Fixed general bugs;
- [Admin] Fixed bug with connecting Facebook pages;
- [Admin] Fixed bugs concerning working with subscriber registry in dialers (including connection types);
- [Admin] Warning display during an attempt to generate a file using TTS, if the file name already exists;
- [Admin] There is no more need for Storage service restart after changing the recognition language in voice profiles;
- [Admin] Improved the work of import tools from CSV files;
- Resources in dialers are filled using a round-robin algorithm instead of top-down;
- Added support of voice activity detection (VAD) to AI AMD for answering machines detection improvement;
- Updated the view of database pages;
- Π Π΄Π΅ΡΠΊΡΠΎΠΏΠ½ΠΎΠΌ ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅ ΠΈΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ° Π°Π²ΡΠΎΠΌΠ°ΡΠΈΡΠ΅ΡΠΊΠΎΠ³ΠΎ ΠΎΡΠΊΡΡΡΠΈΡ ΡΡΡΠ»ΠΊΠΈ Π² Π±ΡΠ°ΡΠ·Π΅ΡΠ΅;
- Π Π΅ΡΠ°ΠΊΡΠΎΡΠΈΠ½Π³ ΠΈ ΠΈΡΠΏΡΠ°Π²Π»Π΅Π½Ρ Π½Π°ΠΉΠ΄Π΅Π½Π½ΡΠ΅ ΠΎΡΠΈΠ±ΠΊΠΈ Π² HTTP REST API;
- Π£Π»ΡΡΡΠ΅Π½Π° ΡΡΠ°Π±ΠΈΠ»ΡΠ½ΠΎΡΡΡ ΠΏΠΎΠ΄ΠΊΠ»ΡΡΠ΅Π½ΠΈΠ΅ΠΌ ΠΌΠΈΠΊΡΠΎΡΠ΅ΡΠ²ΠΈΡΠΎΠ² ΠΊ Π±Π°Π·Π΅ Π΄ΡΠ½Π½ΡΡ
PostgreSQL;
- Bug fixes and general improvements.
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