Export variables

Owned by Olesya Tantsyura
Last updated: Mar 13, 2024
1 min read

1. Description

Passes the variable's value to the agent side (Client_info in the Workspace application or the CTI panel (Creatio)) and statistics.

This component is present in flow types like:

  • Voice;
  • Chat;
  • Forms;
  • Service.

The block (Fig.1(1)) is used in space to build the Flow.  The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Export variables component

1.1. Export variables block

The block consists of the following elements:

  1. The name of the component;
  2. in branch - receiving (connecting with the previous block) branch;
  3. out branch - outgoing (connecting with the following block) branch.

1.2. Export variables settings panel

It consists of the following elements:

  1. Variables;
  2. Break;
  3. Add limit.

1.2.1. Variables

Here you enter the name of the variable which needs to be passed.

1.2.2. Break

Responsible for the completion of the flow execution.

- initiates the end of the flow execution after the given component.

- the switch is in the off position.

1.2.3. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 2. Setting a limit