1. Description

It is intended for setting dialing parameters.

Consists of fields (Fig.1):

1. Max no answer;
2. Call timeout;
3. Wrap up time;
4. No answer delay time;
5. Chat accept timeout.

Fig. 1. Timing tab

1.1. Max no answer

 Here enter the maximum number of unanswered calls that the Agent can have.  If the entered number is exceeded, an Agent is automatically displayed in the break_out status.This parameter is counted by distributed calls that the Agent missed, regardless of whether the client dropped it or the call was distributed to another Agent.

1.2. Call timeout

Here enter the maximum number of seconds a Subscriber can wait to connect to an Agent. The call will be distributed to the following free Agent if the Subscriber is not connected to this Agent during this time.

1.3. Wrap up time

Here you enter the interval between calls in seconds, after which the next Subscriber will be connected to the Agent.

The time is counted from the end of the call or the end of call processing (if configured) to the beginning of the connection with the next Subscriber.

1.4. No answer delay time

Here you enter the interval in seconds during which the Agent will not receive new calls if the Agent missed the call. The time is counted from the missed call to the start of a new call.

1.5. Chat accept timeout

Here you enter how long the subscriber's chat is distributed to one Agent. If the time is up and the Agent does not accept, the Subscriber is redirected to another Agent.

2. Opportunities

2.1. Change the timing