1. Description

It is designed to add a subscriber to the Offline Queue.

The block (Fig.1(1)) is used in space to build the Flow.  The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Callback Queue component

1.1. Callback Queue block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;
3. out branch - outgoing (connecting with the following block) branch.

1.2. Callback Queue settings panel

It consists of the following elements:

1. Name;
2. Queue;
3. Hold (sec);
4. Communication;
   
5. Set variables;
6. Break;
7. Add limit.

1.2.1. Name

The name of the subscriber enters this field. You can specify text or a variable.

1.2.2. Queue

Select the Queue from which the call will be made from the drop-down list.

1.2.3. Hold (sec)

Here you enter the amount of time, in seconds, after which you need to call back.

1.2.4. Communication

It consists of the following:

1. Destination;
2. Communication type.

1.2.4.1. Destination

The field in which the telephone number of the subscriber is indicated. You can enter the number itself or a variable.

1.2.4.2. Communication type

This field selects the type of communication for the entered number in the Destination field.

1.2.5. Set variables

It allows assigning an additional variable that can be used later.

It consists of the following:

1. Key;
2. Value;
3. Remove tool;
4. Add.

1.2.5.1. Key

The name of the variable is entered here.

1.2.5.2. Value

The value of the variable is entered here.

1.2.5.3. Remove tool

It is intended for removing a variable in a row with which it stands—clicking the button removes the variable.

1.2.5.4. Add

It is designed to add a new variable.

1.2.6. Break

1.2.7. Add limit

Fig. 2. Setting a limit