It is intended to receive information on the number of Agents depending on the status in the Queue.
This component is present in flow types like:
Voice;
Chat;
Service.
The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.
Fig.1. Get Queue Agents component
1.1. Get Queue Agents block
The block consists of the following elements:
The name of the component;
in branch - receiving (connecting with the previous block) branch;
out branch - outgoing (connecting with the following block) branch.
1.2. Get Queue Agents settings panel
It consists of the following elements:
Queues;
Set;
Break;
Add limit.
1.2.1. Queues
It is intended to select the Queue by which the data will be chosen. When you click on the Queues field, a drop-down list opens from which the required Queue is chosen.
1.2.2. Set
It consists of the following:
Key;
Value;
Remove tool;
Add.
1.2.2.1. Key
Here you enter an arbitrary name of the variable to which the data will be transferred.
1.2.2.2. Value
Value is entered here. The following values are allowed:
count - the total number of Agents in the selected Queue;
offline - the number of Agents in the offline status in the selected Queue;
online - the number of Agents in the online status in the selected Queue;
pause - the number of Agents in the pause status in the selected Queue;
waiting - the number of free Agents in the selected Queue.
1.2.2.3. Remove tool
It is intended for removing a variable in a row with which it stands—clicking thebutton removes the variable.
1.2.2.4. Add
It is designed to add a new variable.
1.2.3. Break
Responsible for the completion of the flow execution.
- initiates the end of the flow execution after the given component.
- the switch is in the off position.
1.2.4. Add limit
Unable to render {include} The included page could not be found.
Fig. 2. Setting a limit
No labels
0 Comments
You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account.
0 Comments