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Version 3
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New functionality:
- π Web applications migration to Vue3;
- π New Audit application: creating questionnaires, evaluating quality, calculating scores, and more;
- [Workspace] New widgets for displaying chat service metrics;
- [Workspace] Added information display about service break (Break-out);
- [Workspace] Delayed auto pickup of a call or chat;
- [Workspace] Displaying the agentβs performance score;
- [Supervisor] Displaying the agentβs performance score;
- [History] Updated filter block with the ability to save a set of filters for the next use;
- [Admin] Added a new right to change the userβs password;
- [Admin] Updated chat providers;
- [Admin] A new parameter for chat queues that allows you to specify the maximum idle time;
- [Flow] Added an option to the callbackQueue app to assign an agent to the task;
- [Flow] Added a possibility to the ListAdd app to specify the maximum validity period;
- Added the possibility to configure the enumeration of all available resources within one attempt to dial the subscriber's number by the dialer;
- Added new user login and logout events that allow you to inform users by email about login;
- New REST API for the group adding and deleting numbers to a dialer resource;
- New REST API for the group adding and removing agent skills;
- Updated documentation and app localization.
Improvement:
- [Workspace] ΠΠ±Π½ΠΎΠ²Π»Π΅Π½ΠΎ ΠΎΠΊΠ½ΠΎ ΠΏΠ΅ΡΠ΅ΡΡΠ²Π°, ΡΠ΅ΠΏΠ΅ΡΡ ΠΎΡΠΎΠ±ΡΠ°ΠΆΠ°Π΅ΡΡΡ ΠΏΡΠΈΡΠΈΠ½Π° ΠΏΠ΅ΡΠ΅ΡΡΠ²Π°;
- [Workspace] ΠΠ½ΠΎΠΏΠΊΠΈ Π² Π΄ΠΈΠ½Π°ΠΌΠΈΡΠ΅ΡΠΊΠΈΡ
ΡΠΎΡΠΌΠ°Ρ
Π±ΡΠ»ΠΈ Π·Π°ΡΠΈΠΊΡΠΈΡΠΎΠ²Π°Π½Ρ Π²Π½ΠΈΠ·Ρ ΡΡΡΠ°Π½ΠΈΡΡ, Π΄Π»Ρ ΡΠ΄ΠΎΠ±ΡΡΠ²Π° Π΄ΠΎΡΡΡΠΏΠ° ΠΎΠΏΠ΅ΡΠ°ΡΠΎΡΠ°ΠΌ;
- [Workspace] ΠΡΠΈΠ²Π΅Π΄Π΅Π½ΠΎ ΠΊ ΠΎΠ±ΡΠ΅ΠΌΡ Π²ΠΈΠ΄Ρ ΠΊΠ½ΠΎΠΏΠΊΠΈ ΡΠΏΡΠ°Π²Π»Π΅Π½ΠΈΡ Π·Π²ΠΎΠ½ΠΊΠ°ΠΌΠΈ ΠΈ Π·Π°Π΄Π°ΡΠ°ΠΌΠΈ;Β
- [History] ΠΠΏΡΠΈΠΌΠΈΠ·Π°ΡΠΈΡ Π±Π»ΠΎΠΊΠ° ΡΠΈΠ»ΡΡΡΠΎΠ² ΠΈ Π²ΠΈΠ·ΡΠ°Π»ΡΠ½ΠΎΠ³ΠΎ ΠΏΡΠ΅Π΄ΡΡΠ°Π²Π»Π΅Π½ΠΈΡ Π·Π°ΠΏΠΈΡΠ΅ΠΉ ΡΠ°Π·Π³ΠΎΠ²ΠΎΡΠΎΠ²;
- [History] ΠΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ° Ρ ΠΎΡΠΎΠ±ΡΠ°ΠΆΠ΅Π½ΠΈΠ΅ΠΌ Π΄Π»ΠΈΠ½Π½ΡΡ
ΠΊΠΎΠΌΠΌΠ΅Π½ΡΠ°ΡΠΈΠ΅Π²;
- [History] ΠΠ±Π½ΠΎΠ²Π»Π΅Π½ Π±Π»ΠΎΠΊ Π²ΡΠ²ΠΎΠ΄Π° ΠΈΠ½ΡΠΎΡΠΌΠ°ΡΠΈΠΈ ΠΈΠ· Π·Π²ΠΎΠ½ΠΊΠ°: ΠΠ΅ΡΠ΅ΠΌΠ΅Π½Π½ΡΠ΅ ΠΈ ΡΠ΅Π·ΡΠ»ΡΡΠ°Ρ ΡΠ°ΡΠΏΠΎΠ·Π½Π°Π²Π°Π½ΠΈΡ AMD;
- [Flow] Π ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΠ΅ joinAgent ΠΈΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ° Ρ ΠΏΡΠΎΠΈΠ³ΡΡΠ²Π°Π½ΠΈΠ΅ΠΌ ΡΠ°ΠΉΠ»Π°;
- [Flow] ΠΡΠΏΡΠ°Π²Π»Π΅Π½ΠΈΠ΅ ΠΎΡΠΈΠ±ΠΊΠΈ Ρ ΠΏΠ΅ΡΠ΅ΡΡΠ³ΠΈΠ²Π°Π½ΠΈΠ΅ΠΌ ΡΠ»Π΅ΠΌΠ΅Π½ΡΠΎΠ² Π² Π½Π΅ΠΊΠΎΡΠΎΡΡΡ
ΠΏΡΠΈΠ»ΠΎΠΆΠ΅Π½ΠΈΡΡ
;
- [Admin] ΠΠ»Π΅Π΅Ρ Π² ΡΠ°Π·Π΄Π΅Π»Π΅ ΠΠ΅Π΄ΠΈΠ° ΠΎΡΠΎΠ±ΡΠ°ΠΆΠ°Π΅ΡΡΡ ΡΠΎΠ»ΡΠΊΠΎ Π΄Π»Ρ Π°ΡΠ΄ΠΈΠΎ ΡΠ°ΠΉΠ»ΠΎΠ²;
- ΠΠ»Ρ Π°Π±ΠΎΠ½Π΅Π½ΡΠΎΠ², ΠΊΠΎΡΠΎΡΡΠ΅ Π±ΡΠ»ΠΈ Π·Π°Π²Π΅ΡΡΠ΅Π½Ρ ΠΏΠΎ ΠΌΠ°ΠΊΡΠΈΠΌΠ°Π»ΡΠ½ΠΎΠΌΡ Π²ΡΠ΅ΠΌΠ΅Π½ΠΈ ΠΊΠ°ΠΊ EXPIRE, ΡΠ΅ΠΏΠ΅ΡΡ ΡΡΠ°Π±Π°ΡΡΠ²Π°Π΅Ρ ΡΠΎΠ±ΡΡΠΈΠ΅ Hook leaving;
- ΠΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ° Ρ ΠΎΡΡΠ°Π±ΠΎΡΠΊΠΎΠΉ ΠΏΠΎΡΡ-ΡΡ
Π΅ΠΌΡ, Π΅ΡΠ»ΠΈ Π±ΡΠ»Π° Π²ΠΊΠ»ΡΡΠ΅Π½Π° ΠΏΠΎΡΡΠΎΠ±ΡΠ°Π±ΠΎΡΠΊΠ°;
- ΠΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ° Ρ Π½Π°Π·Π²Π°Π½ΠΈΡΠΌΠΈ Π²Π»ΠΎΠΆΠ΅Π½ΠΈΠΉ ΡΠ°ΠΉΠ»ΠΎΠ² Email;
- ΠΡΠΏΡΠ°Π²Π»Π΅Π½Π° ΠΎΡΠΈΠ±ΠΊΠ°, ΠΊΠΎΠ³Π΄Π° Π·Π²ΠΎΠ½ΠΎΠΊ ΠΈΠ· ΠΏΡΠΎΠ³ΡΠ΅ΡΡΠΈΠ²Π½ΠΎΠ³ΠΎ Π΄Π°ΠΉΠ»Π΅ΡΠ° ΠΏΠΎΡΡΡΠΏΠ°Π΅Ρ Π½Π° ΠΎΠΏΠ΅ΡΠ°ΡΠΎΡΠ° ΡΠΆΠ΅ ΠΏΠΎΡΠ»Π΅ Π²ΡΡ
ΠΎΠ΄Π° ΠΈΠ· ΠΠ¦;
- Π£Π»ΡΡΡΠ΅Π½Π° ΡΡΠ°Π±ΠΈΠ»ΡΠ½ΠΎΡΡΡ ΡΠ°Π±ΠΎΡΡ ΡΠ΅ΡΠ²ΠΈΡΠΎΠ² ΠΏΠΎΡΠ»Π΅ ΠΏΠΎΡΠ΅ΡΠΈ ΡΠΎΠ΅Π΄ΠΈΠ½Π΅Π½ΠΈΡ Ρ Consul;
- ΠΡΠΏΡΠ°Π²Π»Π΅Π½Ρ ΠΎΡΠΈΠ±ΠΊΠΈ ΠΈ ΠΎΠ±ΡΠΈΠ΅ ΡΠ»ΡΡΡΠ΅Π½ΠΈΡ.
Update:
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