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New functionality:

  • 🆕 Web applications migration to Vue3;
  • 🆕 New Audit application: creating questionnaires, evaluating quality, calculating scores, and more;
  • [Workspace] New widgets for displaying chat service metrics;
  • [Workspace] Added information display about service break (Break-out);
  • [Workspace] Delayed auto pickup of a call or chat;
  • [Workspace] Displaying the agent’s performance score;
  • [Supervisor] Displaying the agent’s performance score;
  • [History] Updated filter block with the ability to save a set of filters for the next use;
  • [Admin] Added a new right to change the user’s password;
  • [Admin] Updated chat providers;
  • [Admin] A new parameter for chat queues that allows you to specify the maximum idle time;
  • [Flow] Added an option to the callbackQueue app to assign an agent to the task;
  • [Flow] Added a possibility to the ListAdd app to specify the maximum validity period;
  • Added the possibility to configure the enumeration of all available resources within one attempt to dial the subscriber's number by the dialer;
  • Added new user login and logout events that allow you to inform users by email about login;
  • New REST API for the group adding and deleting numbers to a dialer resource;
  • New REST API for the group adding and removing agent skills;
  • Updated documentation and app localization.

Improvement:

  • [Workspace] Updated the break window to display a reason for the break;
  • [Workspace] Dynamic pages buttons are placed at the bottom of the page for more convenient agent access;
  • [Workspace] Implemented a unified style of the call and task management buttons; 
  • [History] Optimized the filter block and visual display of call recordings;
  • [History] Fixed a bug concerning displaying long comments;
  • [History] Updated block for displaying call output information: variables and AMD results;
  • [Flow] Fixed the bug with playing a file in the joinAgent app;
  • [Flow] Fixed bugs with dragging and dropping elements in several apps;
  • [Admin] The player in the Media section is displayed only for audio files;
  • For subscribers that were terminated by the maximum time as EXPIRE, now works the Hook leaving event;
  • Fixed the bug with post-scheme processing when the postprocessing is enabled;
  • Fixed the bug with email attachment filenames;
  • Исправлена ошибка, когда звонок из прогрессивного дайлера поступает на оператора уже после выхода из КЦ;
  • Улучшена стабильность работы сервисов после потери соединения с Consul;
  • Bug fixes and general improvements.

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