sVersion 24.08

New functionality:

• 🆕 Migration of the Google Text-To-Speech module to a new API version;

• 🆕 Added the ability to set user password policies;

• 🆕 Experimental support for the protocol has been added. OpenTelemetry;

• [Flow] New Application Notification ;

• [Flow] New Application Chat AI ;

• [Flow] Новое приложение Topic Extraction;

• [Workspace] Added the ability to set a ringtone for incoming calls — change ringtone;

• [Workspace] Added functionality for sound notifications when a call ends;

• [Workspace] Added the ability to navigate to History from the call log;

• [Workspace] Added a notification about message sending errors by the operator in chat;

• [Admin] Added the ability to assign stickiness from the queue not only to operators who are currently online;

• [Contacts] Added the ability to link chats to Contacts;

• [Contacts] Added the ability to listen to recordings and view transcriptions in the Timeline;

• [Contacts] Added the display of the chatbot scheme name in the Timeline;

• [Contacts] Added the display of related emails in the Timeline;

• [History] Added the option to select the export format: CSV or XLS. Configured via the export_settings variable;

• Added the ability to copy a link to an object, considering the open tab;

• Added the ability to search using regular expressions;

• Added information to the database about which side ended the chat;

• Added a new table login_attempt with information about user logins;

• Added API description for working with devices and users to Swagger;

• Added a new API for uploading call transcriptions from external systems;

• Updated application documentation and localization.

Improvements:

• [Admin] Added an image on the empty tab of dialer subscribers;

• [Admin] Added an image when the search returns no results;

• [Admin] Fixed search in the Roles section;

• [Admin] Fixed visual object highlighting during Drag&Drop;

• [Admin] Fixed the issue with correctly displaying the duration of the TTS-generated audio file;

• [Admin] Fixed the issue with importing subscribers from CSV;

• [Admin] Fixed tag search;

• [Admin] Fixed the issue with passing metadata from the Custom Chat Gateway into the flow;

• [Admin] Added the ability to assign team administrators not only to supervisors but also to regular operators;

• [Admin] Fixed the issue with access rights for the Team and Operator objects;

• [Admin] Fixed the issue with displaying operators in newly created Queues;

• [Admin] Saved passwords no longer appear in input forms;

• [Workspace] Fixed the issue with displaying call control buttons after invoking the click-to-call API if auto-answer is not set;

• [Workspace] Fixed tab settings retention after a page refresh;

• [Workspace] Fixed the search for Users and Contacts;

• [Workspace] Fixed the issue with missing information on the current dial attempt to a subscriber;

• [Workspace] Fixed the issue with displaying XTML markup in dynamic forms when processing Emails;

• [Workspace] Fixed text copying with formatting;

• [Workspace] Fixed the issue with displaying incoming call notifications when handling Offline calls and Self-assigned calls;

• [Workspace] Fixed the display of long numbers in the operator’s workspace;

• [Workspace] Fixed access to the Contacts section when the user lacks a license;

• [History] Fixed the file name for the call transcription;

• [Audit] Fixed input in the From field;

• [Audit] Fixed the issue with creating a new form;

• [Audit] Fixed the issue with saving data during surveys;

• [Supervisor] Fixed the issue with returning to the start page;

• [Supervisor] Fixed column names in logs;

• [Supervisor] Fixed the issue with playing call recordings;

• [Supervisor] Fixed the issue with connecting to a call;

• [Supervisor] Fixed the issue preventing a call from being made to an operator directly from their card;

• [Flow] Refactored and improved performance;

• [Flow] Fixed the issue with generating audio using TTS when the text includes an exclamation mark (!);

• [Flow] Fixed the issue with tracking changes in the scheme;

• [Flow] Fixed the issue in the switch application when the case includes identical values;

• [Flow] Updated the application Recv Message ;

• [Contacts] Fixed the issue with identifying contacts by phone number depending on the number format;

• [Contacts] Fixed the issue with displaying data in the Timeline;

• [Contacts] Fixed the issue with uploading files from the Timeline;

• [Contacts] Fixed the issue with editing phone numbers;

• [Contacts] Fixed the issue with deleting records from the section;

• [Portal] Improved chat stability;

• Fixed the issue with searching for values "+", " ", "", "(", ")";

• Improved application localization;

• Security updates;

• Fixed bugs and general improvements.

Update:

• engUpgrade Notes 24.04-24.08