1. Description

Checks time and makes routing decisions. It allows you to select a calendar and pass the value to a variable.

This component is present in flow types like:

Voice;
Chat;
Forms;
Service.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Calendar component

1.1. Calendar block

The block consists of the following elements:

The name of the component;
in branch - receiving (connecting with the previous block) branch;
out branch - outgoing (connecting with the following block) branch.

1.2. Calendar settings panel

It consists of the following elements:

Calendar;
Set to variable;
Extended;
Break;
Add limit.

1.2.1. Calendar

When you click on the Calendar field, a drop-down list opens from which the required Calendar is selected. How to create a Calendar can be found here.

You can select from the drop-down list or set it manually.

1.2.2. Set to variable

The name of the variable is specified here. The variable gets the true/false value, depending on the working hours when the call or chat was received. Working hours - true, non-working hours - false.

1.2.3. Extended

The Extended switch is used if it is necessary to use a holiday in the flow schema.

How to set up a holiday can be found here.

When this switch is active, the value holiday will also be transferred to the variable if the time the call or chat was received falls on a holiday weekend.

In the case of an active Extended switch, the use of the If component is inappropriate because, in this case, the value true will be returned both on a working day and on holiday.

It is recommended to use the Switch component.

1.2.4. Break

Responsible for the completion of the flow execution.

- initiates the end of the flow execution after the given component.

- the switch is in the off position.

1.2.5. Add limit

It is intended to determine the maximum number of passes through this component.

The failover branch appears in the edited component when the limit is set .

The failover branch will be used if more passes are passed through the component than entered in the Max field.

Clicking on the Add Limit button adds a Max field and a Delete limit button.

The number of possible passes is indicated in the Max field.

Clicking on the Delete limit button removes the limit and returns the Add limit button.

Fig. 2. Setting a limit

Calendar