1. Description

The component is designed to create a text input field with the possibility of formatting for the agent.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Fig.1. Form Rich Text Editor component

1.1. Form Rich Text Editor block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;
3. out branch - outgoing (connecting with the following block) branch.

1.2. Form Rich Text Editor settings panel

It consists of the following elements:

1. Id;
2. View;
3. Break;
4. Add limit.

1.2.1. Id

Here you enter the name* (unique within the Flow) – a service name that is not displayed on the page. It is used as a variable for further access to values.

1.2.2. View

It is designed to customize the view. An example of filling - Fig.2.

Fig. 2. Example of filling

It consists of the following field:

1. Initial value;
2. Label;
3. Hint;
4. Output.

1.2.2.1. Initial value

Here you enter the text that will be displayed in the input field in the form. Editable by the Agent in the Workspace.

1.2.2.2. Label

You can enter a description of the task in this field.

1.2.2.3. Hint

You can enter a hint in this field.

1.2.2.4. Output

Here you select the type of field for entering text.

The following options are available:

• Plain text - regular field (Fig.3);

Fig. 3. An example of displaying in the Workspace when Plain text is selected

• HTML (HyperText Markup Language) - a field with the possibility of markup (Fig. 4).

Fig. 4. An example of displaying in the Workspace when HTML is selected

1.2.3. Break

1.2.4. Add limit

Fig. 5. Setting a limit