1.1. Flow example
An example flow can be seen in Figure 1.
Fig. 1. Flow for adding a missed call to an outgoing dialer
For convenience, you can download the completed json file,, which is attached below, and import it.
1.1.1. Flow description
Component | Block of component | Component parameters | Description |
---|---|---|---|
Start | Start component | ||
Answer | Connect subscriber to the system | ||
Playback | Play audio file at the start of a conversation. For example, with information that all operators are busy. This requires:
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Join Queue | Redirect to a queue to wait for a connection to an operator. This requires:
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Hangup | End the call | ||
Trigger | Trigger to execute the flow after the end of the call | ||
Member info | Designed to search for information on the subscriber. This requires:
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Switch | Branch the flow into options for a successful call (success) or missed (abandoned) This requires:
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If (branch 1) | Check if the call was successful. This requires:
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Patch Members (branch 1) | Cancel the call for this subscriber. This requires:
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If (branch 2) | Check if the subscriber is not in the queue. This requires:
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Callback Queue (branch 2) | If the subscriber is not in the queue - add to the queue. This requires:
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