Here enter the maximum number of unanswered calls that the Agent can have. If the entered number is exceeded, an Agent is automatically displayed in the break_out status.This parameter is counted by distributed calls that the Agent missed, regardless of whether the client dropped it or the call was distributed to another Agent.
Here enter the maximum number of seconds a Subscriber can wait to connect to an Agent. The call will be distributed to the following free Agent if the Subscriber is not connected to this Agent during this time.
If only one free Agent misses this call, the call will be distributed to this Agent again after the time entered in the No answer delay time field.
Here you enter the interval between calls in seconds, after which the next Subscriber will be connected to the Agent.
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