1. Description
It is designed to create a Bucket used in the Queue settings to determine the priority of the call.
They are used as personal queues, making it possible to split one queue into sub-queues.
You can assign a Bucket to a Member in the member's General tab or when uploading Members.
It consists of the following elements:
- Creation tool (Fig.1(1));
- Search field (Fig.1(2));
- Refresh button (Fig.1(3));
- Registry (Fig.1(4));
- Pagination (Fig.1(5)).
Fig. 1. Buckets page
Use the Add button (Fig.1(1)) to create a new object. Access the General tab opens after clicking. You can open a General tab for existing Buckets through the entries editing tool (see paragraph 1.4.4).
1.2. Search field
The search is performed on the Name column.
It consists of an input field and a close button () displayed when the cursor is placed in the input field. To search by part of a word or a number, use the * symbol. You can also use the * character to replace any number of characters.
Updating the register table is performed by clicking on the refresh button -
(Fig.1 (3)).
1.4. Registry
The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:
- Checkbox;
- Name;
- Description;
- Editing tool;
- Removal tool.
1.4.1. Checkbox
Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool. When you click on it, a modal confirmation window appears. It contains the Yes, No, and close () buttons. Clicking the Yes button deletes the entries. Clicking the No button closes the modal window, and the entries are not deleted.
All records on the page will be selected if you select the checkbox in the header.
Fig. 2. Confirm deletion modal window
1.4.2. Name
The name of the Bucket is displayed here.
1.4.3. Description
Here is a description of the Bucket.
The General tab opens after clicking on this button. You can change the object's data and go to other tabs for editing.
It is used to remove an object with confirmation through a modal window. A modal confirmation window appears after clicking the button. Clicking the Yes button - deletes the object and the entry. Clicking the No button closes the modal window, and the object is not deleted.
Fig. 3. Confirm deletion modal window
It consists of the Rows per page field, which indicates the number of entries (it is possible to set from 1 to 1000) per page, and forward and backward buttons for switching pages.
2. Opportunities
2.1. Create a new Bucket
2.2. Delete a Bucket
2.3. Delete several Buckets
2.4. Edit a Bucket
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