...
Fig. 4. Central block - archive
The User list opens Сontacts list is displayed in the central panel when you click on the 
button (Fig.5) when clicking the button.
| Infonote |
|---|
The list displays not only Agents but also other system Users who are not Agents. |
Fig. 5. Central block - list of Users
It displays the User's name, extension, and a call button. By the indicator next to the avatar, you can determine the internal status of the User:
- the User is available;
| Note |
|---|
If the User is in pause mode, he is available for calls within the system - the indicator is green. |
- the User has enabled the DnD mode - other Users cannot call him;
- busy, is in conversation;
...
Contacts tab is shown only for Users who have a CRM license. |
There are the following tabs:
- Contacts;
- Users.
Fig. 5. Contacts tab
The Contacts tab consists of the following elements:
- Search field;
- List of Contacts
Search field consists of an input field and a search setting icon 
.
Close button (
) appears after entering text in the search field; clicking the button deletes the entered text.
The * symbol is used to search for a part of a word or a number. You can also use the * symbol to replace any number of characters.
Clicking on the button opens a list of search options:
- Name;
- Phone;
- Email.
Contacts from CRM are displayed here. The call button is active for Contacts who have a phone number.
Clicking on a Contact's name opens his contact's page.
The Users list displays the standard avatar, User name, User extension and call button (Fig.6).
| Info |
|---|
The search is performed by the full Users extensions, or by using the * symbol for a partial search. |
Fig. 6. Users list
A color indicator the User is currently in depends on the User's state.
The color of the status indicator can be:
- there is a SIP connection;
- online status;
- in DnD mode;
- pause status;
- busy, is in a conversation, or chat;
- unavailable - is not in the system, or there is no SIP connection.
When you click the 
button 
button, which is located at the bottom of the block, it opens up the opportunity to dial a phone number for a call (Fig.2).
To return to the block with the call waiting display (Fig.1), click the 
button 
button in the left block.