Versions Compared

Old Version 2

changes.mady.by.user Olesya Tantsyura

Saved on

compared with

New Version Current

changes.mady.by.user Olesya Tantsyura

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

After clicking the add button, the Hook Add hook modal window opens (Fig. 2). It consists of the Event and Flow schema fields and the Save and Close buttons.

...

It is used to select an event. When you click Clicking on the Event  field, field opens a drop-down list opens, from which you can choose an event is selected.  

There are such events:

  • Agent status changed.

1.1.2. Flow schema 

Here, it is indicated which Flow schema Schema will be processed at the specified event is indicated. 

When you click Click on the field , a and select the required Scheme from the drop-down list opens from which the Flow schema is selected. If the required desired Flow schema Schema is not in the drop-down list, use the field as a search field.

How to create a new Flow schema can Schema can be found here.

Info

The following variables are available in the schemaFlow Schema:

agent_name- — the name of the Agent;

status- — status (online/offline/pause);

status_payload- — reason for the interruption;

agent_id- — Agent identifier;

user_id- — User identifier;

team_id- — Team identifier;

extension- — internal number.

1.2. Refresh button

...

  1. Checkbox;

  2. Event;

  3. Flow schema;

  4. State;

  5. Editing tool;

  6. Removal tool.

1.3.1. Checkbox

Use Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

...

1.3.3. Flow schema  

It displays which Flow schema will Schema will be processed at the specified event.

...

A switch that is responsible for enabling and disabling the Hook by the position:

- — the Hook is enabled;

- — the Hook is disabled.

1.3.5. Editing tool

The Hook Edit hook modal window opens (Fig. 23) after clicking the edit button.

...

1.3.6. Removal tool

It is used to remove the Hook. After you click the remove button , the Hook is removed.

...

Goal

Add Flow schema entry to the Team

Preconditions

  1. Access to the Admin application;

  2. Access to the Teams partition in the Admin application;

  3. Permission to create or edit in the Teams partition;

  4. The presence of a Team or the creation of a new one.

Steps

  1. Click on the add button (Fig.1(1)). The Hook Add hook modal window opens.

  2. Click on the Event field. A dropdown list of existing events opens.

  3. Select the required event. The dropdown list is closed.

  4. Click on the Flow schema field. A dropdown list of existing Flows schema opensSchema opens.

  5. Select the required Flow schemaSchema. The dropdown list is closed. The Save button becomes active.

  6. Click on the Save button.

Result

The modal window closes. Data saved. The entry has been added to the registry.  

...

Goal

Edit a Hook in a Team

Preconditions

  1. Access to the Admin application;

  2. Access to the Teams partition in the Admin application;

  3. Permission to create or edit in the Teams partition;

  4. The presence of a Team or the creation of a new one;

  5. At least one Hook entry.

Steps

  1. Find the entry for the Hook you want to change

  2. Click the edit button - .  The Hook modal Edit hook modal window opens.

  3. Enter the necessary changes. The Save button becomes active.

  4. Click on the Save button.

Result

The modal window closes. Data saved.

...