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1. Description
Here the Roles and their rights to the Queue are specified.
Present in all types of Queues.
It consists of the following elements:
- Creation tool (Fig.1(1));
- Refresh button (Fig.1(2));
- Registry (Fig.1(3));
- Pagination (Fig.1(4)).
Image Modified
Fig. 1. Permissions tab
Warning | ||
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The rights described in the Permissions tab are used only when Managed by records is enabled for this entry (in this case, for the |
When creating Queue, the Users/Roles specified in Table 1 are included in the registry entries by default.
Managed by records switch on the Objects page in the cc_queue entry | Registry of entries on the Managed by records tab of the cc_queue entry | Users/Roles that fall into the registry of entries on the Permissions tab of the created Queue |
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On/Off | Empty, no entries | Only the User who created the Queue |
Off | There is an entry(-es) |
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On | There is an entry(-es) |
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Tab. 1. Entries that fall into the register when creating a Queue
Managed by records | |||
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no configure Managed by records | Allow with delegation | Allow with delegation | Allow with delegation |
Managed by records configured but not enabled | according to the configuration in Managed by records | according to the configuration in Managed by records | according to the configuration in Managed by records |
Managed by records configured and enabled | according to the configuration in Managed by records | according to the configuration in Managed by records | according to the configuration in Managed by records |
Tab. 2. Default permissions for actions that are set when creating a new Queue, depending on the Managed by records configure
1.1. Creation tool
Click the add button to add a new role (Fig.1(1)).
After clicking the add button, the New grantee modal window opens (Fig. 2). It consists of the Role field and the Add and Close buttons.
When you click on the Role field, a drop-down list opens from which a Role or User is selected. If the required Role or User is not in the drop-down list, use the Role field as a search field.
The Add button adds the selected Role or User to the registry entries. The Close button closes the modal window, and no entry is added. The close button (Image Added) closes the modal window, and no entry is added.
Image Modified
Fig. 1. New grantee modal window
The added role, or user, has the following configure:
- Read - Allow;
- Edit - Forbidden;
- Delete - Forbidden.
These configure can be changed by selecting the required value in the column's drop-down list.
1.2. Refresh button
(Fig.1 (2)). Include Page Refresh button Refresh button
1.3. Registry
Consists of a set of fields:
- Name - the name of the Role or User;
- Read - drop-down list with permissions to read.;
- Edit - drop-down list with permissions to edit.
- Delete - drop-down list with permissions to delete;
Removal tool - removes the entry.
Permission options:
- Allow - the action is allowed;
- Allow with delegation - (itself has permission and can grant such permission to others);
- Forbidden - the action is forbidden.
1.4. Pagination
Include Page Pagination Pagination
2. Opportunities
2.1. Add a Role or User to the list of those who have access to the Queue
Goal | Add a Role that will have access to the Queue |
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Preconditions |
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Steps |
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Result | The modal window closes. The entry has been added to the registry. |
2.2. Remove a Role or User from the list of those who have access to the queue
Goal | Remove the Role that has access to the queue. |
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Preconditions |
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Steps |
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Result | The Role has been removed from the registry. |
2.3. Change action permission from role to queue
Goal | Change action permission |
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Preconditions |
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Steps |
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Result | Data saved. |
Table of Contents |
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