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1. Description
It is designed to add buckets to the queue. More information about buckets can be found here.
Available in the following queues:
- Offline queue;
- Outbound IVR queue;
- Preview dialer;
- Progressive dialer;
- Predictive dialer;
- Inbound job queue;
- Outbound job queue.
It consists of the following elements:
- Search field (Fig.1(1));
- Creation tool (Fig.1(2));
- Refresh button (Fig.1(3));
- Registry (Fig.1(4));
- Pagination (Fig.1(5)).
Fig. 1. Buckets tab
1.1. Search field
The search is performed on the Buckets column.
Include Page Search field Search field
1.2. Creation tool
Click the add button to add a new resource group (Fig. 1 (2)). After clicking the add button, the Bucket modal window opens (Fig. 2). It consists of the Bucket and Priority fields and the Save and Close buttons.
Fig. 2. Bucket modal window
1.3. Refresh button
(Fig.1 (3)). Include Page Refresh button Refresh button
1.4. Registry
The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:
- Checkbox;
- Buckets;
- Priority;
- State;
- Editing tool;
- Removal tool.
1.4.1. Checkbox
Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.
1.4.2. Buckets
The name of the buckets is displayed here.
Buckets for a member are assigned when loading members on the queue page.
1.4.3. Priority
This field displayed the bucket priority (which bucket will be used first). The higher the number, the higher the priority.
1.4.4. State
A switch that is responsible for enabling and disabling the bucket by the position:
- the bucket is enabled;
- the bucket is disabled.
1.4.5. Editing tool
The Bucket modal window opens (Fig. 2) after clicking the edit button ().
1.4.6. Removal tool
It is used to remove a bucket from the registry entries. After you click the remove button (), the bucket entry is removed.
1.5. Pagination
Include Page Pagination Pagination
2. Opportunities
2.1. Add bucket to the queue
Goal | Add bucket to the queue |
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Preconditions |
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Steps |
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Result | The modal window closes. Data saved. The entry has been added to the registry. |
2.2. Remove a bucket from a queue
Goal | Remove a bucket from a queue |
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Preconditions |
|
Steps |
|
Result | The bucket has been removed from the registry. |
2.3. Edit a bucket in a queue
Goal | Edit a bucket in a queue |
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Preconditions |
|
Steps |
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Result | The modal window closes. Data saved. |
Table of Contents |
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