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Outbound IVR Queue (Queues)
Outbound IVR Queue (Queues)
- Olesya Tantsyura
- Olga Chorna
Owned by Olesya Tantsyura
1. Description
Outbound IVR queue means calling Members without the involvement of Agents. Allows organizing automatic customer engagement by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies.
IVR (Interactive Voice Response), interactive voice menu - a system of pre-recorded voice messages that routes calls within the call center using the information entered by the Members on the telephone keypad using touch-tone dialing.
It consists of the following tabs:
Permissions and Logs tabs are available after entering the data in the required fields and saving as well as for existing Queues.