1. Description

It is designed to configure the parameters of the Queue.

It consists of the following elements (Fig. 1):

1. Originate timeout;

2. Wait between retries;

3. Minimum succeed call duration;

4. Max tasks;

5. Max attempts;

6. Sort members retries by descending;

7. Strict circuit;

8. Dialing Attempts per each phone number;

9. Recording.

Open

Fig. 1. Parameters tab

1.1. Originate timeout

The duration of dialing the Subscriber, that is, how long we will wait for a response from the Subscriber.

1.2. Wait between retries

The time between dialing attempts is the time after which the next call will be made.

1.3. Minimum succeed call duration

Here you can enter the minimum duration of the call, which will be evaluated as successful. If the call is unsuccessful (lasts less than the time entered in this field), then this Subscriber remains in the call list.

1.4. Max tasks

The maximum allowed number of parallel outgoing calls.

All resources will be used if you assign a negative value.

If the value is 0, no calls will be made.

1.5. Max attempts

The number of attempts to call the Subscriber is entered here. If connecting to the Subscriber for the entered number of attempts is impossible, then dialing such a Subscriber stops.

1.6. Sort members retries by descending

Sort call back to Subscribers whose call time was missed, descending (according to the amount of time counted from the scheduled call time to the current moment).

1.7. Strict circuit

The strategy is that first, the call will go through one attempt to dial members, and then - from the next attempt, taking into account the time of the next call.

The time of the next call is specified in the Wait between retries field. 

If the time of the next call has not yet come, and the calls to members on the first attempt have already ended, then the dialer will wait until the time of the next call for some members comes.

1.8. Dialing Attempts per each phone number

Responsible for the ability to make attempts to dial each number entered for a particular Member.

1.9. Recording

Ability to record a conversation.

The Start record after answer switch appears if the switch is on. It is responsible for recording after the Member has answered.

2.  Opportunities

2.1. Change to Outbound IVR Queue settings