1. Description

Inbound Task Queue - an incoming Queue of tasks. A task is any entity assigned to an Agent according to the rules.

It consists of the following tabs:

• General;

• Parameters;

• Processing;

• Agents;

• Skills;

• Buckets;

• Hooks;

• Variables;

• Permissions;

• Logs.

Permissions and Logs tabs are available after entering the data in the required fields and saving and for existing Queues.