1. Description

The Inbound Queue is used to receive a call from Subscribers.

Subscribers are waiting in the Queue to speak with an Agent - for example, a hotline where Subscribers call.

It consists of the following tabs:

• General;

• Parameters;

• Processing;

• Agents;

• Skills;

• Hooks;

• Variables;

• Logs;

• Permissions.

Permissions and Logs tabs are available after entering the data in the required fields and saving as well as for existing Queues.