1. Description

An outgoing campaign without prior reservation of the Agent to minimize the call waiting time. The Dialer determines how many Members need to be dialed to receive an answer, connect with an Agent, and reduce the Agent's waiting time. It maximizes Agents' load by minimizing the waiting time for the Agent to communicate with the Member. When the Dialer has reached the Member, but there is no free Agent, then Members who could not be connected to the Agent remain to wait in the Queue.

It consists of the following tabs:

• General;

• Parameters;

• Processing;

• Agents;

• Skills;

• Resources;

• Buckets;

• AMD;

• Hooks;

• Variables;

• Permissions;

• Logs;

Permissions and Logs tabs are available after entering the data in the required fields and saving and for existing Queues.