Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
...
...
...
...
1. Description
Available in the following queues:
- Outbound IVR queue;
- Progressive dialer;
- Predictive dialer.
AMD determines whether a
...
human is talking to you or a robot. It does this by checking various voice parameters (Fig. 1) specific to the recording.
It consists of the following elements (Fig. 1):
- Use AMD;
- Transfer NOTSURE to an agent.
Image Modified
Fig. 1. AMD tab
Info |
---|
|
1.1. Use AMD
The switch is responsible for enabling and disabling AMD autodetect.
Image Added - the autodetect is enabled;
Image Added- the autodetect is disabled.
This field specifies the maximum number of words in the greeting. It is considered a robot if more than indicated words are spoken.
The minimum pause (silence) between words is indicated to determine the following word (in milliseconds).
This field specifies the maximum word length in milliseconds.
Specifies the minimum duration of a continuous voice sound in milliseconds.
Specifies the maximum time allowed to recognize if it is a human in milliseconds.
Specifies the maximum duration of silence between words in milliseconds.
This specifies the duration of silence after the greeting in milliseconds. If the specified value is exceeded, then consider a human.
This specifies the maximum length of the greeting in milliseconds. If exceeded, then consider a robot.
Specifies the maximum duration of silence before the greeting in milliseconds. If exceeded, it is considered a robot.
1.11. Transfer NOTSURE to an agent
The switch is responsible for redirecting to an agent of the member that the auto detector could not recognize, according to the position of the switch:
Image Added - redirect to an agent;
Image Added- do not redirect to the agent.
2. Opportunities
2.1. Change to autodetect options
Goal | Change, for example, Maximum number of words |
---|---|
Preconditions |
|
Steps |
|
Result | Data saved. |
2.2 Enable autodetect in the queue
Goal | Enable autodetect in the queue |
---|---|
Preconditions |
|
Steps |
|
Result | Data saved. |
2.3 Enable redirection of unidentified members to an agent
Goal | Enable redirection of unidentified members to an agent |
---|---|
Preconditions |
|
Steps |
|
Result | Data saved. |
Table of Contents |
---|