...
Displays the time when Postprocessing started.
1.3.3.10. User
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Displays the username.
1.3.3.11. Extension
Displays the user's Extension.
1.3.3.12. From
Displays the number from which the call originated. Depending on the type of call, it has different meanings (see Tab. 1).
1.3.3.13. To
Displays the number of the called party. Depending on the type of call, it has different meanings (see Tab. 1).
1.3.3.14. Destination
The number being called is displayed. Depending on the type of call, it has different meanings (see Tab. 1).
| Сolumns | ||||
|---|---|---|---|---|
| Call type | From | To | Destination | Extension |
| Inbound | Subscriber number | Webitel User number (filled in after the User has picked up the phone) | The number dialed by the Subscriber | |
| Outbound IVR | The number that is entered in the settings of the Resource through which the call is made | The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) Номер абонента, на который осуществляется звонок (после модификации, если забирали или добавляли цифры) | Subscriber number | |
Preview dialer | User Extension (Webitel) | Номер абонента, на который осуществляется звонок (после модификации, если забирали или добавляли цифры) | Subscriber number | User Extension (Webitel) |
| Progressive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | |
| Predictive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | |
| Outbound | User Extension (Webitel) | Номер абонента, на который осуществляется звонок (после модификации, если забирали или добавляли цифры) | Номер, который набрал пользователь webitel | User Extension (Webitel) |
| Internal between Users | Номер пользователя webitel (инициатор звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (инициатор звонка) |
Таб. 1. Отображаемые данные в зависимости от типа звонка
- Gateway;
- Team;
- Queue;
- Member;
- Duration;
- Tags;
- Display;
- Hold;
- Wait;
- Billing;
- Reporting;
- Queue wait;
- Queue duration;
- Result;
- SIP code;
- Hangup cause;
- Blind transfer.