...
| Сolumns | |||||||
|---|---|---|---|---|---|---|---|
| Call type | From | To | Destination | Extension | |||
| Inbound | Subscriber number | Webitel User number (filled in after the User has picked up the phone) | The number dialed by the Subscriber | ||||
| Outbound IVR | The number that is entered in the settings of the Resource through which the call is made | The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) | Subscriber number | ||||
Preview dialer | User Extension (Webitel) | The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) | Subscriber number | User Extension (Webitel) | |||
| Progressive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | ||||
| Predictive dialer | The number that is entered in the settings of the Resource through which the call is made |
| Subscriber number | ||||
| Outbound | User Extension (Webitel) | Номер абонента, на который осуществляется звонок (после модификации, если забирали или добавляли цифры) | Номер, который набрал пользователь webitel The number of the Subscriber to whom the call is being made (after modification, if digits were taken away or added) | The number dialed by Webitel User/Agent | User Extension (Webitel) | ||
| Internal between Users | Номер пользователя webitel (инициатор звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (получатель звонка) | Номер пользователя webitel (инициатор звонка User Extension (initiator of the call) | User Extension (recipient of the call) | User Extension (recipient of the call) | User Extension (initiator of the call) |
Tab. 1. Display data depending on the type of call
...