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When you receive an inbound call the following buttons are available (Fig.4):
- call accept button; More about active call can be found here;
- button to transfer the call to another Agent. More about transfer can be found here;
- finish call button.
Fig. 4. Inbound call
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Clicking the 
button will open the keyboard for dialing (Fig. 5).
Fig. 5.
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Keyboard
Clicking the 
button opens the list of contacts and the list of Users (Fig. 6) with the ability to call them.