When you first open the application, you must grant the permissions requested by your device.
The login page opens after that (Fig.1).
Fig. 1. Login page
Enter the login credentials and click the Log in button.
The agent status is changed via Webitel. You can see the Agent's status in the ; for this, click the 
button.
A circle is displayed next to the agent's avatar (Fig.2):
- an Agent is online;
- an Agent is offline.
If the circle is not displayed, the Agent is paused.
Fig. 2. Sidebar
An Agent will receive calls if the Queue they serve is switched on.
You can find more information about setting up Queues here.
The page looks like this when there are no calls - Figure 3.
Fig. 3. There are currently no calls
When you receive an inbound call the following buttons are available (Fig.4):
- call accept button;
- button to transfer the call to another Agent. More about transfer can be found here;
- finish call button.
Fig. 4. Inbound call
Fig. 5. Accepted call
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