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1. Description

Here you select the Roles and their rights to the Queue are specified.Present in all types of Queuesregarding this Queue.

It consists of the following elements:

  1. Creation tool (Fig.1(1));
  2. Refresh button (Fig.1(2));
  3. Registry (Fig.1(3));
  4. Pagination (Fig.1(4)).

Image RemovedImage Added

Fig. 1. Permissions tab

Warningtitle

Attention!

The rights described in the Permissions tab are used only when Managed by records is enabled for this entry (in this case, for the cc_queue entry).

When creating Queue, the Users/Roles specified in Table 1 are included in the registry entries by default.

Managed by records switch on the Objects page in the cc_queue entry Registry of entries on

The following Users/Roles get into the registry entries when creating a Queue:

  1. There are no entries in the Managed by records tab of the cc_queue
entryUsers/Roles that fall into the registry of entries on the Permissions tab of the created QueueOn/OffEmpty, no entriesOnly the
  1. section - only the User who created the Queue.
Off
  1. There
is an entry(-es)
  • the User who created the Queue;
    • Grantee(s) which are listed on the "
    1. are entries on the Managed by records
    " tab
    1.  tab of
    the "the
    1. the cc_queue
    " entry, where the "Grantor" is the creator of the Queue (all Roles of the User who creates the Queue and the User himself are taken into account)OnThere is an entry(-es)
    1. section: 
      •  the User who created the Queue
    ;Grantee(s) which
      • :
      • those Grantees are listed on
    the "
    "
      • tab of the
    "
    " entry, where the "Grantor"
      • section for which the Grantor is the creator of the Queue
    (all
      • . All the Roles of the User who
    creates
      • created the Queue and the User himself are
    taken into account);

    Tab. 1. Entries that fall into the register when creating a Queue

    Managed by records no configure Managed by records  Allow with delegation Allow with delegation Allow with delegation Managed by records configured but not enabledaccording to the configuration in Managed by recordsaccording to the configuration in Managed by recordsaccording to the configuration in Managed by recordsManaged by records configured and enabledaccording to the configuration in Managed by recordsaccording to the configuration in Managed by recordsaccording to the configuration in Managed by recordsTab. 2. Default permissions for actions that are set when creating a new Queue, depending on the Managed by records configure
      • considered Grantor.
    Note
    titleПримечание!

    The entered Roles and their rights concerning this Queue are used when  Managed by records is enabled on the Objects page (switch in the On position) in the cc_queue entry.

    1.1. Creation tool

    Click Use the add button to add a new role (Fig.1(1)) . After clicking to add a Role. When you click the add button, the New grantee modal window opens (Fig. 2). It consists of the Role field and the Add and Close buttons.When you click on the Role field, a The Role drop-down list opens from which a Role or User is selected. If the required Role or User is not in the drop-down list, contains a list of all Roles and Users.

    To quickly find the desired User or Role, you can use the Role field as a search field: enter the name of the User or Role you are looking for, and only Users or Roles containing the entered expression will be displayed.

    You can distinguish a User from a Role by icons:

    Image Added - a User;

    Image Added - a Role.

    Clicking on a particular Role or User selects it. The Add button adds the selected Role or /User to the registry entries. The Clicking the Close button closes the modal window , and no entry is added. The without adding entries to the registry. Clicking the close button (Image RemovedImage Added) closes the modal window , and no entry is addedwithout adding entries to the registry.

    Image Modified

    Fig. 2. New grantee modal window

    The added roleRole, or userUser, has the following configureconfiguration:

    • Read - Allow;
    • Edit - Forbidden;
    • Delete - Forbidden.

    These configure can be changed by selecting the required value in the column's drop-down list.

    Info

    The User who created the Queue has the Allow with delegation access option for all actions.

    1.2. Refresh button

    Include Page
    Refresh button
    Refresh button
    (Fig.1 (2)).

    1.3. Registry

     Consists of a set of fields:

    • Name - the name of the Role or User;
    • Read - drop-down list with permissions to read.;
    • Edit - drop-down list with permissions to edit.
    • Delete - drop-down list with permissions to delete;

    • Removal tool - removes the entry.

    Permission options:

    • Allow - the action is allowed;
    • Allow with delegation - ( itself has permission and can grant such permission to others);
    • Forbidden - the action is forbidden.

    1.4. Pagination

    Include Page
    Pagination
    Pagination

    2. Opportunities

    2.1. Add a Role or User to the list of those who have access to the Queue

    Goal

    Add a Role that will have access to the Queue

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one.

    Steps


    1. Click the add button. The New grantee modal window opens.
    2. Click on the Role field. A drop-down list of existing Roles opens.
    3. Select the required Role. The drop-down list is closed.
    4. Click on the Add button.

    Result

    		The modal window closes. The entry has been added to the registry.  

    2.2. Remove a Role or User from the list of those who have access to the

    queue

    Queue

    Goal

    Remove the Role that has access to the

    queue.

    Queue

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one;
    2. At least one entry in the registry.

    Steps


    1. Find the Role entry you want to remove.
    2. Click on the field in the Read column. A drop-down list will open.
    3. Select Forbidden from the drop-down list by clicking on it.

    Result

    		The Role has been removed from the registry.

    2.3. Change action permission from

    role

    Role to

    queue

    Queue

    Goal

    Change action permission

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one;
    2. At least one entry in the registry.

    Steps


    1. Find the
    role
    1. Role whose permission you want to change.
    2. Click the field in the desired column. A drop-down list will open.
    3. Select the required value from the drop-down list and click on it.

    Result

    		Data saved.


    Table of Contents