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1. Description

It is designed to add buckets Buckets to the queueQueue. More information about buckets Buckets can be found here.

Available in the following queues:

  • Offline queue;
  • Outbound IVR queue;
  • Preview dialer;
    • Progressive dialer;

  • Predictive dialer;
  • Inbound job queue;
  • Outbound job queue.

    • It consists of the following elements:

    1. Search field (Fig.1(1));
    2. Creation tool (Fig.1(2));
    3. Refresh button (Fig.1(3));
    4. Registry (Fig.1(4));
    5. Pagination (Fig.1(5)).

    Image RemovedImage Added

    Fig. 1. Buckets tab

    1.1. Search field

    The search is performed on the Buckets column.

    Include Page
    Search field
    Search field

    1.2. Creation tool 

    Click the add button to add a new resource group (Fig. 1 (2)).  After clicking the add button, the Bucket modal window opens (Fig. 2). It consists of the Bucket and Priority fields and the Save and Close buttons.

    Fig. 2. Bucket modal window

    1.3. Refresh button

    Include Page
    Refresh button
    Refresh button
    (Fig.1 (3)).

    1.4. Registry

    The registry is a list of entries of existing objects in this partition, each of which consists of a set of fields:

    1. Checkbox;
    2. Buckets;
    3. Priority;
    4. State;
    5. Editing tool;
    6. Removal tool.

    1.4.1. Checkbox

    Use to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.

    1.4.2. Buckets

    The name of the buckets Buckets is displayed here.

    Buckets for a member Member are assigned when loading members Members on the queue Queue page.

    1.4.3. Priority

    This field displayed the bucket Bucket priority (which bucket will be used first). The higher the number, the higher the priority.

    1.4.4. State

    A switch that is responsible for enabling and disabling the bucket Bucket by the position:

    - the bucket Bucket is enabled;

    - the bucket Bucket is disabled.

    1.4.5. Editing tool

    The Bucket modal window opens (Fig. 2) after clicking the edit button ().

    1.4.6. Removal tool

    It is used to remove a bucket Bucket from the registry entries. After you click the remove button (), the bucket Bucket entry is removed.

    1.5. Pagination

    Include Page
    Pagination
    Pagination

    2. Opportunities

    2.1. Add

    bucket

    Bucket to the

    queue

    Queue

    Goal

    Add

    bucket

    Bucket to the

    queue

    Queue

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one.

    Steps


    1. Click the add button (Fig.1(2)). The Bucket modal window opens.
    2. Click on the Bucket field. A dropdown list of existing
    buckets
    1. Buckets opens.
    2. Select the required
    bucket
    1. Bucket. The dropdown list is closed. The Save button becomes active.
    2. Enter the data in the Priority field.
    3. Click on the Save button.

    Result

    		The modal window closes. Data saved. The entry has been added to the registry.  

    2.2. Remove a

    bucket

    Bucket from a

    queue

    Queue

    Goal

    Remove a

    bucket

    Bucket from a

    queue

    Queue

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one;
    2. At least one
    bucket
    1. Bucket entry.

    Steps


    1. Find the
    bucket
    1. Bucket entry you want to remove.
    2. Click on the delete button - Image Modified.

    Result

    		The
    bucket
    Bucket has been removed from the registry.

    2.3. Edit a

    bucket

    Bucket in a

    queue

    Queue

    Goal

    Edit a

    bucket

    Bucket in a

    queue

    Queue

    Preconditions
    1. Access to the Admin application;
    2. Access to the Queues partition in the Admin application;
    3. Permission to create
    ,
    1. or edit
    ,
    1. in the Queues partition;
    2. The presence of a
    queue
    1. Queue or the creation of a new one;
    2. At least one
    bucket
    1. Bucket record.

    Steps


    1. Find the entry for the
    bucket
    1. Bucket you want to change
    2. Click the edit button- Image Modified
    .
    1. . The Bucket modal window opens.
    2. Click on the Priority field.
    3. Enter the necessary changes. The Save button becomes active.
    4. Click on the Save button.

    Result

    		The modal window closes. Data saved.


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