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1. Description
Outbound IVR queue - call Members without the involvement of an Agent. Allows organizing automatical automatic engagement with customers by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies;.
Info |
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IVR (Interactive Voice Response), interactive voice menu - a system of pre-recorded voice messages that routes calls within the call center using the information entered by the Members on the telephone keypad using touch-tone dialing. |
It consists of the following tabs:
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