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Allows the inclusion of a personal greeting before connecting with an Agent. The greeting file is selected from the media resources in the Agent's General tab.
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1.6. Auto answer warning tone
From the drop-down list of this option, you can select the audio tone the Agent will hear after auto-answer.
If none
is selected, the Agent will not receive an audible notification.
If auto-answer is enabled in the Queue, but no alert tone is selected, the default
tone sounds.
Info |
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You can enable auto-reply by adding a variable: Key - Value - |