1. Description

The page on which the collected information about events in the system is accumulated.

It consists of the following elements:

1. Filter block (Fig.1(1));
2. Search field (Fig.1(2));
3. Refresh button (Fig.1(3));
4. Registry (Fig.1(4));
5. Pagination (Fig.1(5)).

Fig. 1. Logs tab

1.1. Filter block 

It is designed to filter the data displayed in the registry entries.

It consists of the following elements::

1. Filtering fields (Fig.2(1));
2. Reset filters button (Fig.2(2));
3. Expant Expand filters button (Fig.2(3)).

Fig. 2. Filter block

1.1.1. Filtering fields

Available fields for filtering:

• Start: From;
• Start: To;
• Result;
• Agent;
• Duration (From and To fields).

1.1.2. Reset filters button

1.1.3.

Expand filters button

1.2. Search field 

The search is performed on the Destination column.

1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:

1. Destination;
2. Agent;
3. Start;
4. End;
5. Offering;
   
6. Duration;
7. View number;
8. Attempt;
9. Result.

1.4.1. Destination

Here the numbers of Members with whom there was an interaction are displayed.

1.4.2. Agent

The name of the Agent with which the connection was attempted.

1.4.3. Start

The time of the start of an interaction - getting into the Queue.

1.4.4. End

The time of the end of an interaction - getting into leaving the Queue.

1.4.5. Offering

The time when the call was offered distributed to the Agent. The field will be empty if no offer distribution has taken place.

1.4.6. Duration

Duration of interaction with the Queuing mechanism. It is counted from when the moment the interaction began starts to when the moment it endedends.

1.4.7. View number

The number that displayed on the Member displays on their device when they 's device during the call. How to set a number can be found here.

1.4.8. Attempt

Here the number of attempts to process this Member is Member displayed.

The field is empty if this is a canceled first processing attempt.

1.4.9. Result

There are such options:

• missed;
• timeout;
• failed (the call was not connected to the Agent);
• abandoned (no follow-up call expected);
• success.

1.5. Pagination