While waiting, the block with information about this is displayed (Fig.1).
Fig. 1. Waiting
When you click the 
button, the block is enlarged, and the button changes to the 
button.
When you click the 
button, the block is reduced, and the button changes to the button.
The central panel will change (Fig. 2) if you click the 
button in the left block.
Fig. 2. Central block after clicking the call button
This is where you can manually dial a number.
You can enter a phone number from the keyboard or use the numeric keypad.
A numeric keypad is opened by clicking the 
button at the bottom of the panel to dial the required number for a call (Fig.3).
Fig. 3. Numeric keypad
After entering the number in the upper right corner of the block, the 
button is displayed, clicking which makes a call to the entered number.
Clicking the button again closes the numeric keypad.
Click the 
button at the top of the block to open the archive of calls. A list of calls made earlier opens (Fig.4) with information about the duration of the call, the start time of the call, and the call buttons; when clicked, a call is made to the chosen number. More about working with calls can be found here.
Fig. 4. Central block - archive
The system user list opens (Fig.5) when clicking the 
button.
| Info |
|---|
The list displays not only Agents but also other system Users who are not Agents. |
Fig. 5. Central block - list of Users
It displays the User's name, extension, and a call button. By the indicator next to the avatar, you can determine the internal status of the User:
- the User is available;
| Note |
|---|
If the User is in pause mode, he is available for calls within the system - the indicator is green. |
- the User has enabled the
...
DnD mode - other Users cannot call him;
- busy, is in conversation;
- unavailable - is not in the system, or there is no SIP connection.
When you click the 
button, which is located at the bottom of the block, it opens up the opportunity to dial a phone number for a call (Fig.2).
To return to the block with the call waiting display (Fig.1), click the 
button in the left block.