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After clicking the add button, the Hook Add hook modal window opens (Fig. 2). It consists of the Event and Flow schema fields and the Save and Close buttons.
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It is used to select an event. When you click Clicking on the Event field, field opens a drop-down list opens, from which you can choose an event is selected.
There are such events:
Agent status changed.
1.1.2. Flow schema
Here, it is indicated which Flow schema Schema will be processed at the specified event is indicated.
When you click Click on the field , a and select the required Scheme from the drop-down list opens from which the Flow schema is selected. If the required desired Flow schema Schema is not in the drop-down list, use the field as a search field.
How to create a new Flow schema can Schema can be found here.
Info |
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The following variables are available in the schemaFlow Schema:
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1.2. Refresh button
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Checkbox;
Event;
Flow schema;
State;
Editing tool;
Removal tool.
1.3.1. Checkbox
Use Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool.
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1.3.3. Flow schema
It displays which Flow schema will Schema will be processed at the specified event.
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A switch that is responsible for enabling and disabling the Hook by the position:
- — the Hook is enabled;
- — the Hook is disabled.
1.3.5. Editing tool
The Hook Edit hook modal window opens (Fig. 23) after clicking the edit button.
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1.3.6. Removal tool
It is used to remove the Hook. After you click the remove button , the Hook is removed.
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2. Opportunities
2.1. Add a
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Flow schema entry to the Team
Goal | Add Hook Flow schema entry to the Team |
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Preconditions |
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Steps |
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Result | The modal window closes. Data saved. The entry has been added to the registry. |
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Goal | Edit a Hook in a Team |
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Preconditions |
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Steps |
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Result | The modal window closes. Data saved. |
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