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1. Description
It is designed for adding and editing types of communication with the member.
It consists of the following elements:
- Creation tool (Fig.1(1));
- Registry (Fig.1(2)).
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Fig. 1. Communication type tab
1.1. Creation tool
The Communication type modal window opens (Fig.2) after clicking on the add button (Fig.1 (1)).
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Fig. 2. Communication type modal window
1.1.1. Communication type modal window
It consists of the following elements:
- Destination;
- Resource;
- Priority;
1.1.1.1. Destination
The member's contact information is entered here, for example, a phone number.
1.1.1.2.
Here you select a communication type for the Destination.
When you click on the Communication type field, a drop-down list opens from which the communication type is selected. If the required communication type is not in the drop-down list, use the Communication type field as a search field.
How to create a new communication type can be found here.
1.1.1.3. Resource
Here you select a resource for the destination.
When you click on the Resource field, a drop-down list opens from which the resource is selected. If the required resource is not in the drop-down list, use the Resource field as a search field.
How to create a new resource can be found here.
In this field, you can enter how the number will be displayed to an agent.
1.1.1.5. DTMF
Here enters data for additional dialing.
Info |
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Numbers and letters w and W are allowed, For example, WW3w5 - a call came in, the receiver was picked up, and after two seconds, there was up to dialing 3, and then after another 0.5 seconds - 5. |
1.1.1.5. Priority
Here you enter the priority of contact data relative to other contact data of this member.
You can enter a description of the contact information being added in this field.
1.2. Registry
The registry is a list of entries of existing objects in this section, each of which consists of a set of fields:
- Checkbox;
- Name;
- Type;
- Priority;
- Editing tool;
- Removal tool.
1.2.1. Checkbox
Used to select one or more entries. An additional removal tool appears after selecting one or more entries. Information about the number of records selected for deletion appears when you hover over this tool. A modal confirmation window appears after clicking the button. Clicking on the Delete button - deletes the object and the entry. Clicking the Cancel button closes the modal window, and the object is not deleted.
1.2.2. Name
The member's contact information is displayed here, for example, a phone number.
1.2.3. Type
The connection type of the member's contact information is displayed here.
1.2.4. Priority
Displays the priority of contact information over other contact information for this subscriber. The higher the number, the higher the priority.
1.2.5. Editing tool
Use the edit button to edit a communication type. The Communication type modal window (Fig.2) opens after clicking the button.
1.2.6. Removal tool
Include Page Removal tool Removal tool
Fig. 3. Modal confirmation window
2. Opportunities
2.1. Add a new member's contact details information
Goal | Add a new member's contact details information |
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Preconditions |
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Steps |
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Result | The modal window closes. Data saved. A communication type entry has been added to the registry. |
2.2. Remove the communicationtype
Goal | Remove the communication type |
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Preconditions |
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Steps |
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Result | The modal window closes. The member's communication type has been removed. |
2.3. Remove several communicationtypes
Goal | Remove several communication types |
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Preconditions |
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Steps |
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Result | The modal window closes. The member's communication types have been removed. |
2.4. Change the communication type
Goal | Change the communication type |
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Preconditions |
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Steps |
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Result | The modal window closes. Changes saved. |
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