1. Description
Outbound IVR queuemeans calling Members without the involvement of Agents. Allows organizing automatic customer engagement by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies.
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IVR (Interactive Voice Response), interactive voice menu - a system of pre-recorded voice messages that routes calls within the call center using the information entered by the Members on the telephone keypad using touch-tone dialing. |
It consists of the following tabs:
Permissions and Logs tabs are available after entering the data in the required fields and saving as well as for existing Queues.