1. Description

Allows the recording of a telephone phone conversation.

The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.

Image RemovedImage Added

Fig.1. Record session component

1.1. Record session block

The block consists of the following elements:

1. The name of the component;
2. in branch - receiving (connecting with the previous block) branch;
3. out branch - outgoing (connecting with the following block) branch.

1.2. Record session settings panel

It consists of the following elements:

1. Action;
2. Bridged;
3. Follow transfer;
4. Min sec;
5. Stereo;
6. Type;
7. Break;
8. Add limit.

1.2.1. Action

When you click on the Action field, a drop-down list opens from which you need to select a value. Available value:

start - enable enables call recording;

stop - disables call recording. It can be used to prohibit recording a conversation with a specific user/subscriber.

1.2.2. Bridged

Responsible for recording after connecting the subscriber to with the operator (Leg-A c Leg-B).

Image RemovedImage Added- recording starts after the subscriber connects with the Agent;

Image Removed Image Added - recording starts from the start of the call.

1.2.3. Follow transfer

This switch is responsible for recording the conversation after transferring the call to another Agent.

Image Removed Image Added - recording continues after translationtransfer;

Image Removed Image Added - recording ends after translationtransfer.

1.2.4. Min sec

Here you enter the minimum talk time, the record of which will be stored on the server. If the conversation lasted less than you entered this field, such a conversation would not be saved.

1.2.5. Stereo

It is used to record a conversation on two channels. One channel is the Agent's speech; the other is the subscriber's speech. The conversation is recorded in one file; when listening to the file, two channels are displayed.

Image Removed Image Added - the conversation is recorded in two channels;

Image Removed Image Added - the conversation is recorded in one channel.

1.2.6. Type

It is designed to select the format in which the conversation will be recorded.

Available formats:

• mp3;
• wav.

1.2.7. Break

1.2.8. Add limit

Fig. 2. Setting a limit