1. Description
Allows the recording of a telephone conversation.
The block (Fig.1(1)) is used in space to build the Flow. The settings panel for this component opens (Fig.1(2)) when you click on the block.
Fig.1. Record session component
1.1. Record session block
The block consists of the following elements:
- The name of the component;
- in branch - receiving (connecting with the previous block) branch;
- out branch - outgoing (connecting with the following block) branch.
1.2. Record session settings panel
It consists of the following elements:
- Action;
- Bridged;
- Follow transfer;
- Min sec;
- Stereo;
- Type;
- Break;
- Add limit.
1.2.1. Action
When you click on the Action field, a drop-down list opens from which you need to select a value. Available value:
start
- enable call recording;
stop
- disables call recording. It can be used to prohibit recording a conversation with a specific user/subscriber.
1.2.2. Bridged
Responsible for recording after connecting the subscriber to the operator (Leg-A c Leg-B).
- recording starts after the subscriber connects with the Agent;
- recording starts from the start of the call.
1.2.3. Follow transfer
This switch is responsible for recording the conversation after transferring the call to another Agent.
- recording continues after translation;
- recording ends after translation.
1.2.4. Min sec
Here you enter the minimum talk time, the record of which will be stored on the server. If the conversation lasted less than you entered this field, such a conversation would not be saved.
1.2.5. Stereo
It is used to record a conversation on two channels. One channel is the Agent's speech; the other is the subscriber's speech. The conversation is recorded in one file; when listening to the file, two channels are displayed.
- the conversation is recorded in two channels;
- the conversation is recorded in one channel.
1.2.6. Type
It is designed to select the format in which the conversation will be recorded.
Available formats:
1.2.7. Break
Responsible for the completion of the flow execution.
- initiates the end of the flow execution after the given component.
- the switch is in the off position.
1.2.8. Add limit
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Fig. 2. Setting a limit
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