1. Description

Only available to a Supervisor. Supervisor rights are enabled on the General tab.

It is designed for addingto add, deletingdelete, and viewing Agents view agents subordinate to the Supervisor.

It consists of the following elements:

1. Search field(Fig.1(1));

2. Creation tool (Fig.1(2));

3. Refresh button (Fig.1(3));

1. Registry (Fig.1(4));

2. Pagination (Fig.1(5)).

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Fig.

1.

1. 1. Search field

The search is performed on the Name column.

1.2. Creation tool

Click the add button to add an Agent. The Add subordinate agent modal window (Fig. 2) opens after clicking the add button. It consists of the Subordinate agent field and the Add and Close buttons.

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1.3. Refresh button

1.4. Registry

The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:

1. Checkbox;

2. Name;

3. Supervisor;

4. Skills;
   

5. Editing tool;

6. Removal tool.

1.4.1. Checkbox

Use to select one or more entries. An additional delete tool appears after selecting one or more entries. Information about the number of entries chosen for deletion appears when you hover over this tool.

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Fig. 3.  An additional delete tool 

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1.4.2. Name

The name of the Agent is displayed here. Clicking on an agent's name opens that agent's General tab.

1.4.3. Supervisor 

Here displays the Supervisor assigned to the Agent. If there are multiple Supervisors, the name of one Supervisor and the number of other Supervisors are displayed. The field is empty if no Supervisor is assigned. Clicking on the name of a Supervisor opens the Supervisors modal window (Fig. 4), which displays a list of Supervisors assigned to this Agent.

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1.4.4. Skills

Here Agent Skills are displayed. The name of one Skill and the number of other Skills are displayed if there are multiple Skills.  The field is empty if no Skills are assigned. Clicking on a Skill opens the Skills modal window (Fig.5), which displays a list of skills assigned to this Agent.

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Fig. 5. Skills modal window

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1.4.5. Editing  Editing tool

The Add subordinate agent modal window opens(Fig.2) after clicking the button. 

1.4.6. Removal tool

It is used to remove a subordinate Agent from the registerregistry. Hovering over the delete button (Image RemovedImage Added) displays information with the tool's name. The entry about the Agent is deleted after clicking the delete button.

1.5. Pagination

2. Opportunities

2.1. Add an Agent to the list of subordinates to the Supervisor

Goal	Add an Agent to the list of subordinates to the Supervisor
Preconditions	Access to the Admin application; Access to the Agents

partition

section in the Admin application; Permission to edit in the Agents

partition

section; The presence of a Supervisor or the creation of a new one; The presence of an Agent.
Steps	Click the

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Image Added button. The Add subordinate agent modal window opens. Click on the Subordinate agent field. A drop-down list of Agents opens. Select the required Agent. The drop-down list is closed. Click the Add button.
Result	Agent added

2.2. Delete an Agent

on

from the list of subordinates to the Supervisor

Goal	Delete an Agent

on

from the list of subordinates to the Supervisor
Preconditions	Access to the Admin application; Access to the Agents

partition

section in the Admin application; Permission to select and delete in the Agents

partition

section; The presence of an Agent on the list of subordinates to the Supervisor.
Steps	Find the Agent you want to delete in the registry; Click on the delete button -

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Result	The Agent is removed from the list of subordinates to the Supervisor.