While waiting, the block with information about this is displayed (Fig.1).
Fig. 1. Waiting
When you click the 
buttonicon, the block is enlarged, and the button changes to the 
buttonicon.
When you click the 
buttonicon, the block is reduced, and the button changes to the buttonicon.
The central panel will change (Fig. 2), if you click the 
button 
button in the left block.
Fig. 2. Central block after clicking the call button
This is where Here, you can manually dial a number.
You can enter a phone number from the keyboard or use the numeric keypad.
A numeric keypad is opened by clicking the 
button 
button at the bottom of the panel to dial the required number for a call (Fig.3).
Fig. 3. Numeric keypad
After entering the number in the upper right corner of the block, the 
button 
button is displayed, clicking which makes a call to the entered number.
Clicking the button button again closes the numeric keypad.
Click the 
button 
button at the top of the block to open the call archive of calls. A list of calls made earlier opens (Fig.4) with information about the duration of the call, the start time of the call, and the call buttons; when clicked, a call is made to the chosen number. More about working with calls can be found here.
If you click
, a list opens with an Open in History option, which opens Call info in the History app in a new browser tab.
Fig. 4. Central block - archive
The system user list opens Сontacts list is displayed in the central panel when you click on the 
button (Fig.5) when clicking the 
button.
| Infonote |
|---|
The list displays not only Agents but also other system Users who are not Agents. |
Fig. 5. Central block - list of Users
It displays the User's name, extension, and a call button. By the indicator next to the avatar, you can determine the internal status of the User:
- the User is available;
| Note |
|---|
If the User is in pause mode, he is available for calls within the system - the indicator is green. |
- the User has enabled the DnD mode - other Users cannot call him;
- busy, is in conversation;
...
Contacts tab is shown only for Users who have a CRM license. |
There are the following tabs:
- Contacts;
- Users.
Fig. 5. Contacts tab
The Contacts tab consists of the following elements:
- Search field;
- List of Contacts
Search field consists of an input field and a search setting icon 
.
Close button (
) appears after entering text in the search field; clicking the button deletes the entered text.
You can create a search query in regex format, and the system will display the results that match it.
Clicking on the button opens a list of search options:
- Name;
- Phone;
- Email.
Contacts from CRM are displayed here. The call button is active for Contacts who have a phone number.
Clicking on a Contact's name opens his contact's page.
The Users list displays the standard avatar, User name, User extension and call button (Fig.6).
| Info |
|---|
The search is performed by the internal number, or name, of the User. It consists of an input field and a close button ( You can form a search query in regex format, and the system will display results that match it. |
Fig. 6. Users list
A color indicator the User is currently in depends on the User's state.
The color of the status indicator can be:
- there is a SIP connection;
- online status;
- in DnD mode;
- pause status;
- busy, is in a conversation, or chat;
- unavailable - is not in the system, or there is no SIP connection.
When you click the 
button 
button, which is located at the bottom of the block, it opens up the opportunity to dial a phone number for a call (Fig.2).
To return to the block with the call waiting display (Fig.1), click the 
button 
button in the left block.