1. Description

Offline Queue is used to create a list of Members that the Agent can called call manually.

Displays to the Agent a list of Members to whom it is necessary to call back manually, ; for example, the Member did not wait in Queue and chose the option to call back.

Consists It consists of the following tabs:

• General;
• Parameters;
• Processing;
• Agents;
• Skills:
• Resources;
• Buckets;
• Hooks;
• Variables;
• Permissions;
• Logs.