Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
1. Description
It is designed to set up a web chat with a call order form.
It consists of the following elements:
- Appointment;
- Result page text.
Image RemovedImage Added
Fig. 1. Appointment tab
1.1. Appointment
The call order Call ordering is configured here.
It consists of the following elements:
- Enabled;
- Queue;
Communication type;
- Duration;
- Available agents;
- Days;
- Show message field;
- Show email field.
1.1.1. Enabled
The switch is responsible for displaying a chat with the ability to order a call on the site page, according to the position of the switch:
Image RemovedImage Added - chat is displayed;
Image RemovedImage Added - chat is not displayed.
1.1.2. Queue
Here you select the Queue is selected in which will include the number numbers of the subscribers who ordered the call will fall.
Note |
---|
There is no option to select Inbound Queue or Chat Queues. |
1.1.3. Communication type
Here you select the Communication type. It is necessary to determine the resources through which the ordered call will be made.
1.1.4. Duration
Here you select the time interval for the slots.
The following options are available (in minutes):
- 15;
- 30
- 45;
- 60.
For example, if you choose 15 minutes, the options for making a call will be 10:00, 10:15, 10:30, 10:45, etc.; if you choose 30 minutes - 10:00, 10:30, 11:00, 11:30, etc.
1.1.5. Available agents
Estimated number of Agents online per time unit.
1.1.6. Days
Here enters you specify the count number of days for which the slots will be displayed, including today. It is possible to set it from 1 to 7 days. Weekends and holidays are displayed according to the settings in the Queue Calendar.
1.1.7. Show message field
The switch displays the field for entering a message in the call order window.
Image RemovedImage Added - field is displayed;
Image RemovedImage Added - field is not displayed.
1.1.8. Show email field
The switch displays the field for entering an email in the call order window.
Image RemovedImage Added - field is displayed;
Image RemovedImage Added - field is not displayed.
1.2. Result page text
Here you can configure the window display that will be displayed after sending a callback request (under development).
It consists of the following elements:
- Show default heading and subheading on result page;
- Heading text;
- Subheading text.
2. Opportunities
2.1. Change to web chat settings
Goal | Change to web chat settings |
---|---|
Preconditions |
| |
Steps |
|
| |
Result | Data saved. |
Table of Contents |
---|