1. Description
Outbound IVR queue - call means calling Members without the involvement of an AgentAgents. Allows organizing automatic customer engagement by making automated voice calls using pre-recorded files or speech synthesis and recognition technologies.
| Info |
|---|
IVR (Interactive Voice Response), interactive voice menu - a system of pre-recorded voice messages that routes calls within the call center using the information entered by the Members on the telephone keypad using touch-tone dialing. |
It consists of the following tabs:
Permissions and Logs tabs are available after entering the data in the required fields and saving and as well as for existing Queues.