1. Description

The page on which the collected information about events in the system is accumulated.Present in all types of queues.

It consists of the following elements:

1. Filter block (Fig.1(1));
2. Search field (Fig.1(2));
3. Refresh button (Fig.1(13));
4. Registry (Fig.1(24));
5. Pagination (Fig.1(5)).

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Fig. 1. Logs tab

1.1. Filter block 

It is designed to filter the data displayed in the registry entries.

It consists of the following elements::

1. Filtering fields (Fig.2(1));
2. Reset filters button (Fig.2(2));
3. Expand filters button (Fig.2(3)).

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Fig. 1. Log tab

. 2. Filter block

1.1.1. Filtering fields

Available fields for filtering:

• Start: From;
• Start: To;
• Result;
• Agent;
• Duration (From and To fields).

1.1.2. Reset filters button

1.1.3. Expand filters button

1.2. Search field 

The search is performed on the Destination column.

1.3. Refresh button

1.

4. Registry

The registry is a list of entries of existing objects in this partitionsection, each of which consists of a set of fields:

1. Destination;
2. Agent;
3. Start;
4. End;
5. Offering;
   
6. Duration;
7. View number;
8. Attempt;
9. Result.

1.

4.1. Destination

Here the numbers of members Members with whom there was an interaction are displayed.

1.

4.2. Agent

The name of the agent Agent with which the connection was attempted.

1.

4.3. Start

Interaction start timeThe time of the start of an interaction - getting into the Queue.

1.

4.4. End

Interaction end timeThe time of the end of an interaction - leaving the Queue.

1.

4.5. Offering

The time when the call was offered distributed to the agentAgent. The field will be empty if no offer distribution has taken place.

1.

4.6. Duration

The duration of the member's Duration of interaction with the queuing Queuing mechanism. It is counted from the moment the interaction starts to the moment it ends.

1.

4.7. View number

The number that the member displays on their device when they displayed on the Member's device during the call. How to set a number can be found here.

1.

4.8. Attempt

Here the number of attempts to process this Member is displayed.

The field is empty if this is a canceled first processing attempt.

1.4.9. Result

There are such options:

• missed;
• timeout;
• failed (the call was not connected to the an agentAgent);
• abandoned (no follow-up call expected);
• success.

1.

5. Pagination